Legal notice

This Legal Notice provides important information regarding the ownership, operation, permitted use, intellectual property, legal responsibilities, and conditions applying to tuaoru.shop.

This Legal Notice should be read together with our Terms of Service, Privacy Policy, Shipping Policy, Return and Refund Policy, Contact Us page, product descriptions, and any other policies published on our website.

1. Website Operator

This website is operated under the trading name:

Business Name: tuaoru.shop
Website: tuaoru.shop
Email: info@tuaoru.shop

For customer service, privacy, intellectual-property, regulatory, business, or legal enquiries, please contact us using the email address above.

When contacting us regarding an existing order, please include your full name, order number, and the email address used to place the order.

2. Website Platform

Our online store is powered by Shopify.

Shopify provides e-commerce infrastructure and services that may include:

• Website hosting

• Shopping-cart functionality

• Checkout

• Customer accounts

• Payment processing

• Order management

• Fraud prevention

• Security

• Analytics

• Other e-commerce functions

Shopify is an independent service provider and may process information in accordance with its own applicable terms and privacy practices.

3. Purpose of the Website

tuaoru.shop is an online retail website through which customers may:

• Browse products

• Review product information

• Place orders

• Submit payments

• Create customer accounts where available

• Receive shipping and tracking information

• Contact customer support

• Request returns, refunds, repairs, or replacements

• Access store policies and legal information

The website is intended for lawful personal shopping and informational purposes.

4. Acceptance of Website Conditions

By accessing, browsing, creating an account, submitting an order, or otherwise using tuaoru.shop, you agree to comply with:

• This Legal Notice

• Our Terms of Service

• Our Privacy Policy

• Our Shipping Policy

• Our Return and Refund Policy

• Product-specific conditions

• Promotional conditions

• Applicable laws and regulations

If you do not agree with the applicable conditions, you should stop using the website.

5. Australian Consumer Law

Nothing in this Legal Notice excludes, restricts, or modifies any consumer guarantee, right, remedy, condition, warranty, or liability that cannot lawfully be excluded, restricted, or modified under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law.

Products supplied to Australian consumers may come with statutory guarantees relating to:

• Acceptable quality

• Safety

• Durability

• Fitness for normal use

• Fitness for a disclosed purpose accepted by us

• Correspondence with descriptions

• Correspondence with samples or representations

• Clear title

• Freedom from undisclosed securities

• Other applicable consumer guarantees

Depending on the nature and seriousness of a product problem, a customer may be entitled to:

• A repair

• A replacement

• A refund

• Compensation for reasonably foreseeable loss

• Another remedy available under applicable law

Our voluntary store policies operate in addition to statutory consumer rights.

6. Product Information

We take reasonable steps to provide clear and accurate product information.

Product pages may contain:

• Photographs

• Descriptions

• Measurements

• Sizes

• Colours

• Materials

• Features

• Specifications

• Compatibility information

• Care instructions

• Safety information

Minor differences may occur because of:

• Screen and device settings

• Lighting and photography

• Reasonable measurement variations

• Manufacturing batches

• Packaging updates

• Supplier improvements that do not materially change the product

Product photographs may contain props, accessories, or decorative items that are not included unless expressly stated.

Nothing in this section limits your rights where a product is materially different from its description, photograph, sample, or representation.

7. Prices and Product Availability

Product prices and availability may change before an order is accepted.

Prices will be displayed in the currency shown on the website or during checkout.

The final amount payable will be shown before you submit an order.

Displaying a product on the website does not guarantee that it will remain available in a particular:

• Size

• Colour

• Style

• Quantity

• Configuration

• Variation

Adding a product to a shopping cart does not reserve it.

If a product becomes unavailable after an order is submitted, we may:

• Cancel and refund the affected product

• Offer an alternative with your agreement

• Provide an updated fulfilment estimate

• Cancel and refund the affected order

We will not substitute a materially different product without your agreement.

8. Obvious Errors

Although we take reasonable steps to maintain accurate website information, an obvious typographical, technical, pricing, calculation, quantity, description, or publication error may occasionally occur.

Where an obvious error is identified, we may:

• Correct the website information

• Contact the affected customer

• Invite the customer to confirm the order using the corrected information

• Allow the customer to cancel the affected product

• Cancel and refund the affected product where appropriate

We will not charge a higher corrected price without the customer’s agreement.

9. Orders and Payments

Orders placed through tuaoru.shop are subject to:

• Product availability

• Payment authorisation

• Fraud and security checks

• Delivery-address verification

• Acceptance under our Terms of Service

• Applicable legal restrictions

Payments may be processed by Shopify, Shopify Payments, banks, card networks, digital-wallet providers, or other authorised payment processors.

We generally do not directly receive or store complete payment-card numbers or card security codes.

For security, customers must not send complete payment-card numbers, card security codes, banking passwords, digital-wallet passwords, or account passwords to us by email.

10. Intellectual Property

Unless otherwise stated, website content is owned by, licensed to, or lawfully used by tuaoru.shop.

Protected content may include:

• Business names

• Logos

• Trademarks

• Product descriptions

• Photographs

• Videos

• Graphics

• Illustrations

• Icons

• Page layouts

• Website designs

• Written content

• Software

• Source code

• Promotional materials

You may access and use website content for lawful personal shopping purposes.

Without prior written permission, you must not:

• Reproduce substantial website content

• Republish our materials

• Sell or commercially exploit our content

• Use our branding in a false or misleading manner

• Remove copyright, trademark, or ownership notices

• Systematically scrape website data

• Create unauthorised commercial derivative content

• Reverse engineer website software

• Suggest an affiliation, sponsorship, or endorsement that does not exist

11. Business Name and Branding

The name tuaoru.shop, its logo, branding, graphics, and related identifiers may be protected by copyright, trademark, passing-off, or other intellectual-property laws.

Accessing the website does not grant you a licence to use our business name, branding, logo, or other identifiers.

Third-party product names, logos, and trademarks remain the property of their respective owners.

The appearance of third-party marks on the website does not necessarily indicate sponsorship, partnership, or endorsement unless expressly stated.

12. Intellectual-Property Complaints

To report suspected copyright, trademark, or other intellectual-property infringement, contact:

Email: info@tuaoru.shop

Please provide:

• Your full name

• Your contact information

• Identification of the protected work or right

• Identification of the disputed website content

• The location of the disputed content

• Evidence of ownership or authority

• A clear explanation of the alleged infringement

We will review complete and credible notices within a reasonable period.

13. Customer Reviews and Submitted Content

Where website functions allow customers to submit reviews, ratings, photographs, videos, comments, questions, suggestions, or other content, the person submitting the content remains responsible for it.

Submitted content must not:

• Be false or misleading

• Infringe another person’s rights

• Contain confidential information

• Disclose personal information without permission

• Be defamatory, threatening, abusive, or discriminatory

• Contain malicious software

• Promote unlawful activity

• Misrepresent a commercial relationship

• Contain undisclosed paid endorsements

By submitting content, you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, adapt, display, and publish that content for purposes connected with operating, improving, and promoting our business.

We may moderate or remove content that breaches these requirements.

We will not materially alter a genuine customer review in a way that misrepresents the reviewer’s opinion.

14. Prohibited Website Use

You must not use tuaoru.shop:

• For unlawful or fraudulent purposes

• To impersonate another person

• To submit false order information

• To perform unauthorised transactions

• To access another customer’s account

• To distribute malware or malicious code

• To interfere with website security

• To disrupt website operation

• To collect personal information unlawfully

• To send spam

• To infringe intellectual-property rights

• To abuse discounts, promotions, payments, or returns

• To harass, threaten, defame, or harm another person

We may restrict access where reasonably necessary to prevent fraud, unlawful activity, security threats, or material breaches of our policies.

15. Website Availability

We aim to keep tuaoru.shop accessible and operational.

However, website access may occasionally be interrupted because of:

• Planned maintenance

• Software updates

• Technical errors

• Hosting interruptions

• Internet failures

• Cybersecurity incidents

• Third-party service outages

• Events outside our reasonable control

We do not guarantee that website access will always be uninterrupted or error-free.

This does not exclude responsibility that cannot legally be excluded.

16. Website Security

We use reasonable technical and organisational measures designed to protect our website and customer information.

However, no website, internet connection, electronic communication, payment system, or data-storage method can be guaranteed to be completely secure.

Users must not attempt to:

• Bypass security controls

• Test website vulnerabilities without authorisation

• Access restricted information

• Introduce malicious code

• Interfere with website operation

• Obtain another person’s account information

Customers are responsible for protecting their passwords, accounts, devices, and internet connections.

Suspected unauthorised access should be reported promptly to info@tuaoru.shop.

17. External Links

Our website may contain links to external websites, payment services, social media platforms, carrier websites, tracking services, or other third-party resources.

External services may operate under their own:

• Terms of use

• Privacy policies

• Cookie policies

• Security practices

• Fees

• Availability conditions

Unless expressly stated, we do not control or endorse independent third-party websites.

Customers should review the applicable third-party terms and privacy policies before using an external service or providing personal information.

18. Third-Party Services

We may use third-party providers for purposes including:

• Website hosting

• Payment processing

• Order fulfilment

• Shipping

• Tracking

• Customer support

• Analytics

• Marketing

• Fraud prevention

• Cloud storage

• Information technology

We are not responsible for independent conduct outside our reasonable control.

This does not exclude responsibility where a third-party provider acts on our behalf and liability cannot legally be excluded.

19. Privacy and Personal Information

Our collection, use, storage, disclosure, and protection of personal information is explained in our Privacy Policy.

Personal information may be processed by service providers including:

• Shopify

• Payment processors

• Shipping carriers

• Fulfilment providers

• Customer support providers

• Analytics providers

• Advertising platforms

• Fraud-prevention providers

• Cloud and technology providers

Privacy enquiries, access requests, correction requests, deletion requests, and complaints may be sent to:

Email: info@tuaoru.shop

20. Electronic Communications

By using the website or placing an order, you agree that we may communicate with you electronically where lawful and appropriate.

Communications may include:

• Order confirmations

• Payment notices

• Shipping updates

• Tracking information

• Customer service responses

• Account and security alerts

• Policy updates

• Promotional communications where permitted

You may unsubscribe from promotional communications using the unsubscribe link included in the message.

Unsubscribing from marketing will not prevent necessary transactional, security, or customer service communications.

21. No Professional Advice

General information provided through tuaoru.shop is intended for retail and informational purposes.

Unless expressly stated, website content does not constitute:

• Legal advice

• Financial advice

• Medical advice

• Tax advice

• Professional technical advice

• A substitute for advice from a qualified professional

Customers should carefully review product descriptions, instructions, warnings, and suitability information before purchasing or using a product.

This section does not limit responsibility for misleading representations or failures to comply with applicable consumer guarantees.

22. Disclaimer of Warranties

We provide the website with reasonable care and skill.

To the maximum extent permitted by law, we do not guarantee that:

• Website access will always be uninterrupted

• Every technical issue will be corrected immediately

• The website will operate with every browser or device

• Every third-party service will always be available

• Website information will be completely free from minor errors

• Internet communications will always be completely secure

Any guarantee, condition, warranty, or right implied by law remains in effect where it cannot legally be excluded.

This section does not exclude consumer guarantees applying to products purchased from tuaoru.shop.

23. Limitation of Liability

Nothing in this Legal Notice excludes or limits liability for:

• Fraud

• Wilful misconduct

• Breach of a non-excludable consumer guarantee

• Personal injury or death where liability cannot legally be excluded

• Any other liability that cannot lawfully be excluded or limited

To the maximum extent permitted by law, we are not responsible for indirect or consequential loss that:

• Was not reasonably foreseeable

• Was not directly caused by our breach

• Results solely from unauthorised website use

• Results solely from incorrect information provided by the customer

• Results solely from misuse of a product

• Results solely from an independent third-party service outside our reasonable control

Nothing in this notice limits a customer’s right to compensation for reasonably foreseeable loss caused by a failure to meet an applicable consumer guarantee.

24. Events Outside Reasonable Control

We are not responsible for delay or failure caused by circumstances outside our reasonable control, except where responsibility cannot legally be excluded.

Such circumstances may include:

• Natural disasters

• Severe weather

• Fire or flood

• War or civil disturbance

• Public health emergencies

• Government restrictions

• Industrial action

• Carrier disruption

• Telecommunications failures

• Widespread cyber incidents

• Major supply-chain interruptions

We will take reasonable steps to reduce the impact of such events and resume performance where practicable.

If an event causes an unreasonable delay that materially affects an order, the customer may contact us for an appropriate solution.

25. Complaints and Disputes

For complaints concerning the website, products, orders, payments, shipping, returns, refunds, privacy, or intellectual property, contact:

Email: info@tuaoru.shop

Please include:

• Your full name

• Your order number, where applicable

• A clear description of the issue

• Relevant supporting documents

• Photographs where applicable

• Details of previous communications

• The outcome you are seeking

We will review complaints fairly and in good faith and aim to respond within a reasonable period.

Nothing in this Legal Notice prevents a customer from:

• Exercising rights under the Australian Consumer Law

• Contacting a consumer-protection authority

• Contacting a privacy regulator

• Using an available court or tribunal

• Seeking urgent legal relief

• Exercising any right that cannot legally be restricted

26. Governing Law

This Legal Notice and the use of tuaoru.shop are governed by applicable Australian law.

Mandatory consumer-protection laws of the Australian state or territory connected with a customer’s purchase will continue to apply.

Nothing in this notice requires a consumer to waive access to a court, tribunal, regulator, or dispute-resolution process that cannot lawfully be restricted.

27. Fair Interpretation

This Legal Notice is intended to operate fairly and reasonably.

No provision will be interpreted as allowing us to:

• Avoid our obligations arbitrarily

• Exclude liability that cannot legally be excluded

• Retain payment for products not supplied

• Remove rights under the Australian Consumer Law

• Impose a disproportionate penalty

• Make material changes to an accepted order without a legitimate reason

28. Severability

If any provision of this Legal Notice is found to be unlawful, invalid, or unenforceable, it will be interpreted or limited to the minimum extent necessary to make it enforceable.

If that is not possible, the affected provision will be severed.

The remaining provisions will continue to apply.

29. No Waiver

If we do not immediately enforce a provision of this Legal Notice, that does not mean that the provision or any related right has been waived.

A waiver is effective only where clearly given and applies only to the circumstances for which it was provided.

30. Changes to This Legal Notice

We may update this Legal Notice to reflect changes to:

• Our website

• Products and services

• Shopify functions

• Third-party providers

• Business operations

• Security practices

• Legal or regulatory requirements

The revised version will be published on this page with an updated “Last Updated” date.

Changes will apply prospectively and will not retrospectively remove rights arising from an order already accepted.

31. Contact Information

For general, legal, regulatory, privacy, intellectual-property, or customer-service enquiries, contact:

Business Name: tuaoru.shop
Website: tuaoru.shop
Email: info@tuaoru.shop

When contacting us about an existing order, please include your full name, order number, and the email address used to place the order.